You can manage your subscription at your My Account page. For full details, consult the Quicken Membership Agreement. At the end of the membership period, membership will automatically renew every year and you will be charged the then-current price (prices subject to change). Full payment is charged to your card immediately. Purchase entitles you to Quicken for the term of your membership (depending upon length of membership purchased), starting at purchase.The App is a companion app and will work only with Quicken 2015 and above desktop products.
Not all Quicken desktop features are available in the App. Quicken App is compatible with iPad, iPhone, iPod Touch, Android phones and tablets.
Third-party terms and additional fees may apply. Monitoring alerts, data downloads, and feature updates are available through the end of your membership term.I hope this information is helpful and please post back go let us know how the second call with Support goes. Please contact Quicken Support once more and reference "Alert A-0471" to provide the proof of purchase and receive a replacement copy. In the meantime, we would be happy to provide a replacement copy of Quicken 2018/19 although we do need to receive valid proof of purchase for the originally purchased and now expired copy of Quicken 2018 to provide the replacement. I have forwarded the case details and chat transcript to our Senior Leadership Staff so they may be aware of the situation and can follow-up with the Agent as appropriate. I took the liberty of reviewing the case details and chat transcript from your contact with Support this morning and sincerely apologize for the misinformation you were provided and the negative experience with our Agent. Hello name is Sarah and I am a Moderator in the Quicken Community and an official Representative of the Quicken Support Team.
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